Effective Date: March 22, 2024
At Mulytic Energy, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and share information when you use our Charge.AI mobile application. It also outlines your choices regarding your personal data and how we secure it.
1. Information We Collect
a. Personal Information
We collect personal information that you provide directly when using the Charge.AI app, such as:
- Contact Information: Name, phone number, email address, address.
- Payment Information: Payment details used in transactions (processed through SSLCommerz).
b. Location Data
The app collects real-time location data to:
- Display nearby charging stations.
- Provide location-based services to guide you to the nearest charger.
You can manage location settings in your device settings, but disabling location services may limit some features of the app.
c. Usage Data
We collect information about how you use the app, including:
- Charging session details.
- App interaction data (e.g., buttons clicked, features used).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: This includes showing nearby charging stations, processing transactions, and starting/stopping charging sessions.
- To Improve the App: Analyzing usage patterns to enhance app performance and features.
- Payment Processing: Handling payments through secure gateways like SSLCommerz.
- Customer Support: Assisting users with troubleshooting and support requests.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
- With Service Providers: We share data with third-party service providers that help us operate the app, such as payment processors (SSLCommerz) and cloud service providers.
- For Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request.
4. Data Security
We are committed to securing your personal data. We implement technical and organizational measures such as encryption and access controls to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. After this period, your data will be deleted or anonymized.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct any inaccuracies in your data.
- Deletion: You can request the deletion of your personal data, subject to legal obligations.
For any requests or concerns, please contact us at:
Phone: 01318485429
Email: mulyticbd@mulytic.io
7. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and in the app. Please review this policy regularly for any updates.
8. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Mulytic Energy
Address: House 02, Road 16, Shaikh Kamal Sworoni, Shaptak Square (Level 7), Dhanmondi, Dhaka-1205
Phone: 01318485429
Email: mulyticbd@mulytic.io