Terms and Conditions

Effective date: November 22, 2023

Definitions

The “Document” refers to our terms and conditions and all other operating rules. Here “Software,” we”, and “us” refer to Mulytic Energy Solutions Limited. 

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. 

Data Collection

Collection of Personal Data shall be resorted to only to the extent that it may be necessary for the technical and commercial operation of its activities.

Users shall be informed of any such collection and shall also be informed of the specific purpose for which it is being collected not later than the moment of collection.

Personal Information

The Personal Data collected shall be used fairly and lawfully for the specified purposes and only for these purposes:

• Users shall be given access to their Personal Data;
• The Company shall ensure that Users’ Personal Data shall be kept secure using both technical and organizational measures;
• The Company shall not pass on Users’ Personal Data to anybody unless a User specifically consents that it can so communicate his or her information; and
• The Company shall only store Users’ Personal Data for the length of time required for the purpose for which it is collected.

Collection of Data and Information

Users that wish to avail themselves of that part of the Services which requires registration and who submit an online application shall be required to provide the Company with particular information in the form of completing certain fields which the Company may deem necessary for the provision of the Services.

The Company may track Users’ visits to the Website to understand better what appeals most to Users and improve the Services.

Access and Control of Personal Data

The Company shall ensure that Users shall be able to:

• Ensure the security of the Personal Data managed by the Company on the particular User;

• Request that any Personal Data that is inaccurate, irrelevant, or out of date be amended or deleted

Security

Company employees who have access either to the databases that store User information or to the servers that host the Services shall comply with strict security rules. Sensitive Personal Data shall be stored in encrypted mode.

The Company is not hereby undertaking that no loss, misuse or alteration of data shall occur.

Disclosure of Personal Data

The Company shall only disclose Personal Data if it is bound to do so by law or if it has been expressly authorized by the User concerned. 

The Company shall not sell Personal Data to third parties unless it obtains the User’s consent.

The Company shall store Personal Data for such duration as may be necessary to comply with legal requirements.

Refunds Policy

1. Technical Malfunction
   • If the charging station fails to deliver electricity to your vehicle due to a technical malfunction (e.g., faulty charger, power outage, or other system failures), and no charge was delivered, you are eligible for a full refund of the amount paid. If partial charging occurred, a pro-rated refund will be provided based on the amount of electricity delivered, you are eligible for a full refund of the amount paid.
   • If partial charging occurred, a pro-rated refund will be provided based on the amount of electricity delivered.

2. Billing Errors
   • If you were overcharged due to a billing error, please provide your receipt or transaction details. We will investigate the discrepancy, and if confirmed, you will receive a refund for the overcharged amount.

3. Unauthorized Transactions
   • If you notice an unauthorized transaction or charge, please contact us immediately. We will review the case and issue a refund if the charge is deemed unauthorized.
     • Non-Refundable Circumstances
       1. Refunds will not be provided for delays due to a busy station or waiting times.
       2. No refunds will be issued for missed charging sessions if the user fails to start the charging process.
       3. Refunds will not be issued for user errors such as incorrect vehicle charging settings, failure to properly connect the charging cable, or accidentally leaving the charging station after payment but without charging.
       4. If you initiate a charging session and cancel it before charging begins, no charge will be applied, and no refund will be necessary.
     • Disputing a Denied Refund
       • If a refund request is denied and you believe this decision was made in error, you may dispute the outcome within 14 days by contacting customer support and providing additional relevant information or evidence.
     • Force Majeure
       • Refunds will not be issued in cases where charging sessions are interrupted or unavailable due to events beyond our control (e.g., natural disasters, government regulations, strikes).

Requesting a Refund

Proof of Technical Malfunction

To ensure swift processing of refunds related to technical malfunctions, customers may be required to provide proof, such as screenshots, error codes, or photos of the issue, if available

Multiple Refund Requests

If a customer experiences repeated issues with the same charging station, the matter will be escalated for review, and further refunds may be subject to additional investigation to prevent abuse of the refund policy.

Refund Method

Refunds will be processed using the original payment method. If that method is unavailable or invalid, an alternative method may be arranged after customer verification.

Third-Party Payment Platforms

If you used a third-party payment platform (e.g., mobile payment app), the refund processing times might vary according to the platform’s policies. We are not responsible for any delays caused by third-party payment providers.

Requesting a Refund (Additional):

Customer Responsibility: Ensure that all information provided during a refund request is accurate and complete. Incomplete requests may delay the refund process

Contact Information

For any questions or to request a refund, please contact us at:
Phone: 01318485429
Website: mulytic-energy.com

This refund policy is subject to change without notice. Please refer to our website for the most up-to-date version.
This policy ensures a fair process for addressing technical issues while maintaining clarity about situations where refunds are not applicable.